Legal

Terms of Service

Last updated: April 27, 2026.

These Terms govern your use of SuperThinking — the marketing site at superthinking.ai and the product accessible at the same domain. By creating an account, connecting an integration, or sending us data via any inbound endpoint, you agree to these Terms. If you are signing up on behalf of an organisation, you represent that you have authority to bind that organisation.

1. The service in one paragraph

SuperThinking ingests events from sources you connect (email, chat, CRM, monitoring, etc.), evaluates each event with an LLM (the “cortex”), and either ignores it, remembers it, asks a connected AI to draft something, or dispatches an action to an AI / webhook of your choice. Rules, boundaries, dispatch history, and confirmations are exposed in the dashboard.

2. Your account

• You must be at least 16 years old (or the age of digital consent in your country).
• You are responsible for everything that happens under your account, including actions your connected AI takes on your behalf (see §6).
• Keep your sign-in credentials and API keys private. We will never ask you to share them.
• One human, one account. Workspaces can have multiple members; share the workspace, not the login.

3. What you can do — and what you can't

You can connect any source you have rights to monitor and dispatch to any output you have rights to write to. You can't:

• Use SuperThinking to send unsolicited bulk messages, phishing, scams, or anything that violates the receiving platform's terms (Slack, Meta, Twilio, etc.).
• Ingest data you do not have authority to ingest — e.g. another company's mailbox, a customer's private chat without consent, scraped third-party data.
• Reverse-engineer, scrape, or attempt to access our infrastructure outside the documented APIs.
• Resell access without a written reseller agreement.
• Use the service to generate or distribute CSAM, deepfake content, or material that infringes someone else's rights.
• Run loads designed to deny service to other tenants. We'll throttle and contact you; persistent offenders get suspended.

4. Provider terms flow through

When you connect an integration, you also agree to that provider's rules. Notably:

• Use of Google data is subject to Google's API Services User Data Policy and the Limited Use requirements.
• Use of WhatsApp Cloud API is subject to the Meta Platform Terms and WhatsApp Business Solution Terms.
• Use of Slack data is subject to Slack's API Terms of Service and Slack App Directory Agreement.
• Outbound dispatch via any AI provider is subject to that provider's usage policies (Anthropic, OpenAI, Google, etc.).

A violation of those terms is also a violation of these.

5. Your data, your content

You own everything you ingest and everything we generate from your prompts. You grant us a limited, non-exclusive licence to process that content solely to operate the service for you — store it, embed it, route it through the cortex, dispatch it to your chosen output. We do not train models on your content. We do not share it with anyone outside the sub-processor list in our Privacy policy.

6. Autonomous actions — you are responsible for what your AI does

The cortex can dispatch actions to your connected AI without asking you first when you set rules that authorise it. You are responsible for the outputs that flow from those actions — messages your AI sends, code it commits, refunds it issues, calendar invites it accepts, etc. We provide rules, confirmations, rate limits, dry-run mode, dispatch logs and a kill switch; it is your job to set them up the way you want before turning autonomy on.

Please test rules in think-only mode before promoting them to act. You can pause any source or output at any time from the dashboard.

7. AI output — no warranty of correctness

LLM output can be wrong, biased, or unsafe. Models hallucinate. The cortex's judgement is probabilistic. Do not use SuperThinking to make decisions that legally require a human professional (medical diagnosis, legal advice, regulated financial advice). Audit dispatched outputs before relying on them in regulated workflows.

8. Plans, billing, refunds

• Free plans have published quotas. Paid plans are billed monthly or annually in advance via Stripe.
• Usage that exceeds your plan's quota is billed as overage at the rate shown on the pricing page; we'll email you before charging.
• You can cancel at any time from the billing portal. Cancellation takes effect at the end of your current billing period; you keep access until then.
• We do not pro-rate refunds for partial months. If we materially break the service for you, email us and we'll work it out.
• Prices may change with at least 30 days' email notice. The new price applies at your next renewal.

9. Suspension and termination

• You can delete your workspace any time from settings. We purge data per the schedule in the Privacy policy.
• We may suspend or terminate your account if you breach these Terms, fail to pay after notice, or use the service in a way that puts other tenants at risk.
• For material breaches we'll give you 14 days' notice to cure unless the breach is severe (security, legal, or harm to third parties), in which case we may suspend immediately.

10. No warranties

The service is provided as-is and as-available. To the maximum extent permitted by law, we disclaim all implied warranties — merchantability, fitness for a particular purpose, non-infringement, accuracy. We do not warrant that the service will be uninterrupted, error-free, or that it will satisfy any specific business requirement.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data. Our aggregate liability for any claim arising out of or relating to the service is capped at the amount you paid us in the 12 months preceding the event giving rise to the claim — or, if you are on a free plan, USD 100. This cap does not apply to liability that cannot be limited under applicable law (e.g. fraud, gross negligence, IP infringement).

12. Indemnification

You agree to defend and indemnify us against claims arising from your use of the service in violation of these Terms — for example, ingesting data you didn't have rights to, sending prohibited content, or breaching a connected provider's terms. We'll notify you promptly of any such claim and cooperate on the defence.

13. Confidentiality

Each party will treat the other's non-public information (workspace contents, technical roadmaps, pricing) with the same care as its own confidential information and at minimum a reasonable level of care.

14. Modifications to the service

We ship continuously. New features may appear; older ones may change or be retired. For changes that materially reduce functionality you depend on, we'll give at least 30 days' email notice and let you export your data.

15. Modifications to these Terms

When we update these Terms we'll post the new version here with the new “Last updated” date and email workspace admins. Material changes get at least 30 days' notice. Your continued use after the effective date counts as acceptance.

16. Governing law and disputes

These Terms are governed by the laws of Sweden, without regard to conflict-of-laws rules. Disputes shall be resolved by the courts of Stockholm, Sweden, except that consumers retain the right to bring claims in their country of residence under mandatory local law.

17. Miscellaneous

• If a clause is unenforceable, the rest stays in force.
• You can't assign these Terms without our consent. We can assign them as part of a corporate reorganisation or sale of the business.
• These Terms plus the Privacy policy and any plan-specific addendum (e.g. DPA) are the entire agreement; they replace any earlier discussion or proposal.
• Failure to enforce any clause is not a waiver of the right to enforce it later.

18. Contact

General questions: hi@superthinking.ai. Privacy + DPAs: privacy@superthinking.ai. Security disclosures: security@superthinking.ai.